frequently asked questions
I’m In Love With Something That’s Out Of Stock! What Can I Do?
new items can sell out quickly, but we may get more soon! sign up to be notified if an item is restocked.
Can I Return Or Exchange Items That Were Purchased On Sale?
all final sale items cannot be returned or exchanged. for our full Return & Exchange Policy, click here.
How Long Does It Take To Process My Return?
once we have received your package, your refund will be processed within 7 business days. you will be notified via email at the address listed on your account when this transaction has taken place. please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
When Will My Order Ship?
most orders ship within 2 business days of purchase. shipping times may vary due to availability of merchandise. orders are not shipped on the weekends or holidays.
Where Is My Order Confirmation?
as soon as you place your order, you will receive an email confirmation to the email address you entered on your order. if for some reason, you did not receive an email, please check your spam folder and add firstname.lastname@example.org to your safe sender list.
Why Was My Order Canceled?
due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. we promise these cases are rare. however, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. if your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
Do You Have Any Store Locations?
unfortunately, we do not at this time. we are however open to partnering with boutiques for retail placement. if you have a store and are interested in carrying with212, please contact us at email@example.com