shipping

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  • Orders are not available to ship to p.o. boxes, us territories or internationally.
  • Orders shipping to Alaska or Hawaii require 2 day shipping. Standard ground shipping is not available.
  • Orders shipping to an apo or fpo military address are shipped via the U.S. postal service and cannot be expedited. Please note these orders may take up to 21 days for delivery.
  • We are unable to ship to 3rd party shipping services.

 

Shipping Methods

United States shipping rates:

Standard Ground (3- 6 business days)  Free

2 day (2 business days)   $15.00

Next day (1 business day)   $25.00

 

For questions about international orders or holiday shipping schedules please contact us at hello@with212.com

 

returns

Policy

  • We accept returns of product shipped within the United States only. When returning your purchase, return shipping is free if you use the prepaid return label that is attached to your packing slip.
  • Returns of full-price merchandise must be made within 30 days of purchase.
  • Returns on sale merchandise must be made within 14 days of purchase.
  • Final sale merchandise—including merchandise discounted by 50% or more before promo codes are calculated—cannot be returned.
  • Products must be unused and in good condition with original hangtags and packaging attached. All original packaging must be intact.
  • Only items purchased through with212.com may be returned. Items purchased through any of our approved vendors or wholesale partners must be returned to the place of purchase. 
  • We do not support returns, reships, or re-credits for items purchased outside of with212.com.
  • Sale and select promotions are considered final sale merchandise and cannot be returned online or in our shops.
  • We do not accept returns for items purchased outside of the united states or canada. 

 

Return Instructions

  1. If you are returning an item, email us at hello@with212.com. Be sure to include your name, email address, order number, and description of item you are returning. 
  2. Pack the item securely in the original packaging.
  3. Enclose the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
  4. Attach the free pre-paid return label that you received with your packing slip.
    • If you have misplaced or did not receive your free return label, contact us at hello@with2212.com
    • We cannot accept c.o.d deliveries.
    • You can expect a refund in the same form of payment originally used for purchase within 30 days (refund time varies depending on your banking institution) of receiving your returned product.

 

Gift Return Instructions

  1. If you are returning an item that was shipped to you as a gift, you may choose to receive an e-gift card containing your refunded amount. In order to do so, you must email us at hello@with212.com. Be sure to include your name, email address, item description, name of person who purchased item, and their email address. 
  2. Pack the item securely, in the original packaging if possible.
  3. Enclose the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
  4. Attach the free pre-paid return label.
    • If you did not receive a return label, contact us at hello@with2212.com
    • We cannot accept c.o.d deliveries.

 

Refunds

  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.
  • Shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part.
  • If you are returning an item that was shipped to you as a gift, you may choose to receive an e-gift card containing your refunded amount. See above for instructions on how to proceed.

 

Damaged or Defective Items

In the case of items damaged during shipment, please immediately contact our customer care department at hello@with212.com. We will work with you to replace your item as fast as we can. If we are able to provide a replacement, we will send it to you at no charge and will ask you to return the damaged/defective item to us using our free return service.

 

product availability

The fulfillment process for most orders of in-stock items begins as soon as your online purchase is completed. These items will be shipped once your payment is approved, the item is located, and the shipping address is verified. Typical fulfillment takes 2-3 days. 

Pre-order items are not yet in stock, but available for advanced order on our site. Therefore a pre-ordered item is shipped directly to your chosen shipping address once it is in stock. You will not be charged for a pre-order item until it is in stock and ready to ship to you. You will be notified via email once your items are shipped.

After your order leaves our warehouse, delivery times vary according to the shipping method you selected during checkout and the location of your shipping address. Please note that business days are Monday-Friday 9am - 6pm PST, excluding federal holidays within the United States.